Contents Trust in government 1 Focus on the issue of trust 2 Trust and proper conduct 2.1 The citizen and the government system 2.2 Lawfulness and proper conduct 2.3 Proper treatment increases trust 3 The trust model 3.1 Confidence and trust 3.2 Blind trust replaced by critical concern 3.3 Trust in citizens 3.4 Concluding remarks 4 Recent trust-related cases 4.1 Jelmer 4.2 Homophobic bullying 4.3 Self-employed people without staff 4.4 Q fever 4.5 Military veterans 4.6 Concluding remarks 5 Building trust in government 5.1 Over-emphasis on confidence in systems 5.2 Greater emphasis on personal trust 6 Conclusions and recommendations Notes 3 4 5 5 6 7 8 8 10 11 12 13 13 14 14 15 16 16 17 17 18 19 22 Trust in Government | 2 Pagina 1
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De Nationale ombudsman - Trust in government Lees publicatie 1Home